Public Services Doorstep Delivery Scheme in Delhi : List of All 40 Services.

Published Date - 03 February 2018 11:39:54 Updated Date - 03 February 2018 11:41:03

Delhi  government  is going to launch Doorstep Delivery Scheme to enable citizens to receive various public services at their doorstep. Subsequently, people can simply make a call at the designated call center, register their details and a facilitator will come at their doorstep with the necessary papers and get their work done. Under this delivery service, 40 public services will get covered.

The state govt. will hire a private agency for its successfully implementation. This agency will hire Mobile Sahayaks (facilitators) and will set up call centers for better delivery of services.

All the citizens now does not have to make visits at the govt. offices. Moreover, this scheme will also eliminate the need of middlemen to avail the benefits of welfare services.


Here are the eight things to know about this scheme:

1.What are the services?

In the first phase, the home delivery facility will be provided for 40 services across eight government departments. Services include getting caste certificates, registration of marriage, and birth and death certificates, driving licence, transfer of ownership of vehicles, old age pension scheme and new water or sewer connection.

2. How can you avail it?

You will just have to call on the government’s helpline numbers. A ‘mobile sahayak’ (facilitator) will be assigned to you. He/she will come to your house to take the necessary documents, complete all formalities for you and hand over the certificate at your home.

3. Will the Mobile Sahayak service be reliable?

Government says it will be. It is roping in private agencies for this job. These agencies will depute MSs. All of this will be handled through a common call centre. The MSs will be given stipulated time frames to complete tasks depending on the nature of the order by customer

4. Will I be able to get all facilities at my doorstep?

Not all. Residents will still have to make their way to offices in cases where physical presence is necessary, such as a driving test.

5. Is it free?

No, it’s not. The doorstep delivery service will be available at a nominal fee. It is likely to be ₹50, but is yet to be finalised

6. When will the service start?

The government has given no timeline as to when it will start. However, sources working on the project tell us that it will take at least two months to take off.

7. Will there be more services?

Once the scheme is launched, the government plans to add more services on a monthly basis.

8. Will other modes continue?

Yes, everything remains as it is. People can still continue to get the formalities done by themselves through online method. This will just be an addition to the existing system.

Doorstep Delivery Service Scheme – List of Public Services

Here is the complete list of 40 services under Delhi Doorstep Delivery Schemes:-

List of 40 Services

Government services (13)

OBC certificate / SC certificate / ST certificate

Domicile / Residence certificate

Income certificate

Delayed Birth Order

Delayed Death Order

Lal Dora certificate

Report on Land status

Permanent Identity Card for disabled people

Issuance of ROR

Solvency certificate

Surviving member certificate

Marriage registration Certificate

Enrollment as civil defense volunteer


Transport Department Services (11)

Duplicate RC

Change of address in RC

Transfer of ownership of vehicle

Hypothecation addition

Hypothecation termination

Issuance of No Objection Certificate (NOC)

Learner licence

Permanent driving licence (DL)

Renewal of driving licence

Duplicate driving licence (Temporary Copy)

Change of address in driving licence


Services in Social Welfare Department (4)

Delhi family welfare

Delhi family benefit scheme

Handicapped pension scheme

Old age pension scheme

Ration department (2)

Issuance of priority household cards

Updation of member details in different cards

Delhi jal board services (5)

New water connection

New sewer connection


Reopening after rebuilding of house etc

Disconnection of water supply


Services in labour department (2)

Registration of construction workers – building construction worker act

Renewal of registration – building construction worker act

Women and child department (2)

Widow pension scheme

Financial assistance to poor widow for daughter’s marriage

Law and Justice department (1)

Marriage licence for marriages of Indian Christians

Under this Doorstep Delivery Scheme, assistants will come at doorstep of citizens who are willing to avail various government services. In addition to this, they will upload necessary documents online putting an end to the need of making unnecessary visits at the government offices.

Furthermore after the assurance of Chief Minister on setting up of Internet kiosks for the unemployed youths, LG Anil Baijal has finally a

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