Various Services Provided by Common Service Centers (CSCs) in India

Published Date - 13 April 2018 01:38:43 Updated Date - 13 April 2018 01:41:26

Various services are being provided to the people by Common Services Centers (CSCs) in India. The CSC are now available in various places in a District around the country. The services i.e. G2C (Government to Consumer), B2C (Business to Consumer) and B2B (Business to Business) are successfully provided by Common Service Centers in India. CSC’s plays a very important part in delivery of public utility services in villages or remote areas where internet connectivity is not much popular. Candidates can make registration of csc digital seva / csc portal to connect and check their status of service delivery at

CSC Scheme focuses on delivery of Government to Citizen (G2C) Services, Business to Citizen (B2C) Services, Health Services, Financial Inclusion Services, Education Services and Agriculture Services. These common service centers will create a large bouquet of e-services through single delivery system.

This will encourage more women as VLEs. CSC facilitates standardization of services and also promote capacity building of stakeholders. At CSC’s, localised help desk support facility is also present.

List of Services provided by Common Service Centers-

1. Government to Consumer (G2C)

Various Government Services like Birth/ Death Certificate, Forms Download and Submission, Property Tax and Registration, Bus Pass, Railway Ticket, Passport , Licenses, Permit , Subsidies etc. are provided by CSC centers at one place for convenience of citizens. Detail of services provided by centers is as-

  • Insurance Services
  • Passport
  • Premium Collection Services of LIC, SBI, ICICI Prudential, AVIVA DHFL and Other Insurance Companies
  • E-Nagrik & E- District Services {Birth/ Death Certificate etc.}
  • Pension Services
  • NIOS Registration
  • Apollo Telemedicine
  • NIELIT Services
  • Aadhar Printing and Enrollment
  • PAN Card
  • Electoral Services
  • E-Courts and Results Services
  • State Electricity and Water Bill Collection Services
  • IHHL Project of MoUD (Swachh Bharat)
  • Digitize India
  • CyberGram
  • Services of Department of Post

2. Business to Consumer (B2C)

List of Services provided by CSC from Business to Citizens is as-

  • Online Cricket Course
  • IRCTC, Air and Bus Ticket Services
  • Mobile and DTH Recharge
  • English Speaking Course
  • E- Commerce Sales (Book, Electronics, Households Items etc.)
  • Agriculture Services
  • CSC Bazaar
  • E Learning

3. Business to Business(B2B)

Services like Market Research, Rural BPO (Data Collection, Digitalization of Data) comes under B2B.

4. Educational Services

Various types of Educational Services are also provided by CSC-

Adult Literacy- Adult Literacy is ability to use a language fro reading, writing, speaking, Listening. This service is offered through TARA Akshar+

IGNOU Services- Examination Form, Results declaration, Students Admission or Offering courses from IGNOU etc. services being provided by CSC.

Digital Literacy- It includes Computer Courses, provide It skills to ASHA and Anganwadi Workers and authorised Ration Card Holder, Investor Awareness Programmes, NABARD Financial Literacy Programme etc.

MKCL Services- The Maharashtra Knowledge Corporation Limited (MKCL) has been offering various vocational and technical courses through online mode.

NIELIT Services- Online Registration/ Fee Collection, Online Examination Form submission and printing of examination.

NIOS Services- CSC act as NIOS Facilitation Centers for promotion of Open Schooling in Rural Areas, Registration of Students, Payment of Examination Fees, Declaration of Results

5. Financial Inclusion

Financial Services like Banking, Insurance and Pension are provided to Citizens in Rural and Remote Areas, particular Women and marginalised Communities, to secure their livelihood.

Banking- Variety of Banking services like Deposit, Withdrawal, Balance Enquiry, Statement of Accounts, Recurring Deposit Accounts, Overdraft, Retail Loan, General Purpose Credit Card, Kisan Credit Card, Credit Facilities to Borrower etc. can be availed through CSC. It has partnered with 42 public and private sector and regional rural banks.

Insurance- CSC is providing Insurance products and services through Authorised Village Level Enterpreneur (VLE). In addition services for LIfe Insurance, Health Insurance, Crop Insurance, Personal Accident, Motor Insurance etc. is provided.

Pension- CSCs promote the National Pention System in Rural and Semi- Urban Areas through Opening Tier 1 and Tier 2 Accounts, Deposit Contribution etc.

6. Other Services

Agriculture- To avail the agriculture services, Farmer registration is done. It helps the farmers to receive advisories related to it from experts. In addition, many other services like Weather Information, Soil Information is also provided to the citizens.

Recruitment- Notification for Recruitment in Indian Navy, Indian Army, Indian Air Force is provided.

Income Tax Filling- Income Tax Returns can also be filed through CSC. Manual is available in English and Hindi for VLE.

CSC Scheme will realize the dream of good governance, easy access to certificates and services on demand. Also, this scheme will result in creation of a digital infrastructure as a core utility to every citizen which will result in digital empowerment of Citizens.

This scheme is helpful in creation of a Pan-India network to regional, geographic, linguistic and cultural diversity and to create a socially, financially and digitally inclusive society. To see the CSC Implementation Guidelines – Click Here


— In case of any query, candidates can call on the CSC Helpline Number – 1800-3000-3468.

— For more details, visit the official CSC Portal

— For Operational Manual of Digital Seva, please click the link – Digital Seva Operational Manual (PDF)
— All the VLEs can make registration of their complaints on the CSC Digital Seva Portal.

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